Privacy policy

Lévari Mode operates this store and this website, including all information, content, features, tools, products, and related services in order to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). Lévari Mode is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us in any other way. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use, and disclosure of your information described in this Privacy Policy.

The personal information we collect or process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include data collected anonymously or de-identified so that it can no longer identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services and as permitted or required by UK law:

  • Contact information including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation, and other payment-related details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Your communications with us including information you provide in your communications with us, such as when you contact customer service.
  • Device information including details about your device, browser or network connection, your IP address, and other unique identifiers.
  • Usage information including details about your interaction with the Services, such as how and when you access or interact with the Services.

Sources of personal information
We may collect personal information from the following sources:

  • Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information to us.
  • Automatically through the Services including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies.
  • From our service providers including when we engage them to implement certain technologies and they collect or process personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Provide, tailor, and improve the Services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, fulfilling your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipments, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience, such as recommending products related to your purchases.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising, and promotional communications via email, SMS, or postal mail, and to display online advertisements for products or services on the Services or other websites.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services.
  • Communicate with you. We use your personal information to provide customer service, respond to your inquiries, deliver effective services, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with UK law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in legal proceedings, and to enforce our terms or policies.

How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, consistent with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers, and other third parties that provide services on our behalf (such as IT management, payment processing, data analytics, customer service, cloud storage, order processing, and shipping).
  • With business and marketing partners to provide marketing services and deliver advertisements.
  • When you instruct us, request, or otherwise consent to the disclosure of certain information to third parties.
  • With our affiliates or more broadly within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services. The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties that may be located outside the UK, to provide and improve the Services. To deliver certain enhanced Shopify features, Shopify may combine data from your interactions with our store with data from other merchants and Shopify itself. In these cases, Shopify acts as the controller of your personal information. For more information on Shopify’s use of your personal information and your rights under UK GDPR, you can review Shopify’s Privacy Policy at https://www.shopify.com/legal/privacy

Third-party websites and links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend reviewing their privacy and security policies. We are not responsible for the privacy or security of such sites.

Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal information about children under 18 in the UK. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request deletion.

Security and retention of your information
We take appropriate technical and organisational measures to protect your personal information, but no system is completely secure. We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal and business requirements.

Your rights under UK GDPR
Under the UK GDPR and the Data Protection Act 2018, you may have the following rights:

  • Right of access. You can request access to the personal information we hold about you.
  • Right to rectification. You can request correction of inaccurate or incomplete personal information.
  • Right to erasure. You can request deletion of your personal information in certain circumstances.
  • Right to restrict processing. You can request restriction of processing under certain conditions.
  • Right to data portability. You can request a copy of your personal information in a machine-readable format.
  • Right to object. You can object to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent. Where processing is based on consent, you may withdraw consent at any time.

You can exercise these rights by contacting us at the details below. We may need to verify your identity before processing your request.

Complaints
If you wish to lodge a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you have the right to file a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority: https://ico.org.uk

International transfers
If we transfer your personal information outside the UK, we will ensure that appropriate safeguards are in place. This may include transfers to countries with an adequacy regulation from the UK government, or the use of the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this website and update the “Last Updated” date accordingly.

Contact

Phone: +31 6 44622076
Email: info@levarimode.com
Address: Theodoor van Thuldenstraat 24, 5613 HG Eindhoven, Netherlands

Support Hours:
Monday to Friday: 09:00 AM to 5:00 PM

Company Information:
Company Name: Lévari Mode
Company Reg No: 96300507
VAT No: NL005201411B59